Returns & Exchanges

At Casa Dulce, we take pride in the quality of our gourmet treats; however, due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or incorrect. Please contact our support team within 48 hours of delivery to initiate a claim.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged product and the original shipping packaging to help us process your claim quickly.

• 2.
  Contact Support

  Email our customer service team at [email protected] with your order number and the photos of your items.

• 3.
  Review Process

  Our team will review your request within 24 hours to determine if a replacement or a full refund is the best solution for your case.

• 4.
  Resolution

  Once approved, we will ship a fresh replacement at no extra cost or issue a refund to your original payment method within 3-5 business days.