Frequently Asked Questions
Everything you need to know about our gourmet treats and delivery.
How do you ensure the freshness of my order?
At Casa Dulce, we bake and package our items in small batches. All perishable goods are shipped in vacuum-sealed packaging or insulated containers to ensure they arrive at your doorstep in peak condition.
What is your shipping policy for food items?
We offer standard and expedited shipping. To maintain quality, orders containing temperature-sensitive items are only shipped Monday through Wednesday to avoid weekend delays in transit.
Do you offer options for specific dietary restrictions?
Yes, we have a dedicated selection of gluten-free, vegan, and nut-free products. Please check the 'Ingredients' section on each product page for detailed allergen information.
Can I return food products if I change my mind?
Due to health and safety regulations, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a replacement or refund.
How should I store my Casa Dulce treats?
Each product comes with specific storage instructions on the label. Generally, our confections should be kept in a cool, dry place, while our artisanal baked goods are best enjoyed within 3 days or can be frozen for later use.
Do you provide bulk discounts for events or corporate gifting?
We certainly do! For orders exceeding 20 units or for customized corporate gift boxes, please reach out to our concierge team via the 'Contact Us' page for special pricing.